Despite the fact that this isn't the mainaspect for you to identify a trustworthy cloud hosting supplier from a bad one or a reseller from an actual provider, the option to call and talk with a live person is an indicator that you are not using the services of a one-person service provider and that you can reach someone every time you're looking for assistance. The telephone support for hosting services may range from basic to dedicated, so the problems that can be resolved through a phone call differ based on the specific supplier. In most cases, these issues are simpler and feature billing or 1st level technical issues since more difficult problems generally need a support ticket where both you and the administrators can follow what is going on with a given situation. Nonetheless, the option to call your provider will save you a lot of time and efforts for the multitude of small issues which may eventually show up at the time you manage your hosting account.
Phone Support in Cloud Hosting
We know that having the option to communicate with a live representative is rather important, for that reason we have three support lines around the globe (USA, UK and Australia) and you will be able to get in touch with us over the phone for 14 hours a day. In case you consider obtaining one of our Linux cloud hosting, for example, you'll be able to phone us and find out more about our services prior to ordering so as to be sure that we do cover all of the system requirements for your sites. After your purchase, you can get in touch with us about all of the sales and / or billing issues you may experience, or receive any kind of general or basic technical info you need. We've aimed to find the balance between telephone and ticket support, so for solely technical matters you have to use the ticketing system, which will help you follow the communication together with any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server plans that we provide include live phone support for fourteen hours daily. If you are not sure which package is suitable for your sites, you would like to learn more about a package's specs or you need any other kind of info on our solutions, you will be able to call any of the local phone numbers that we have in the United States, the UK and Australia and our support agents will assist you. In case you already own an account, you can get in touch with us about general and sales matters, although we're often able to help with a large number of tech issues as well. For strictly technical difficulties you'll need to take advantage of our in-built ticketing system where the communication between you and our technical support crew will be in 1 place, which is the best option when your trouble needs additional time to be resolved or it needs to be escalated to our sysadmins.