If you ever have any enquiries with regard to your web hosting account or if you face a problem with your websites, you will need to get in touch with the respective web hosting company’s tech support team. It may not make any difference how quickly they will respond if you’ve got a question of a generic nature, but a problem such as an unsuccessful app update, for example, may result in your website becoming broken or unavailable online. And the longer you have to wait for the support team to help you, the longer the site will be inoperative. In case you offer services or goods online, any outage will affect your website damagingly and you may lose current or potential customers. A lot of hosting providers, chiefly resellers, respond to e-mails and tickets within 24 hours, but in the electronic world that is much too long, since clients will rarely revisit a site that’s not working properly over a lengthy time period.
One-Hour Response Guarantee in Cloud Hosting
In case you’re using any of our Linux cloud hosting
and you’ve got a question or come across a certain problem, you can touch base with us 24/7 by posting a tech support ticket or by sending an e-mail and we will make certain that you have a response in no more than one hour. In case the issue can be solved, we will do it before we respond to you, whilst in case there’s something that you have to do on your end, we’ll provide you with all the required details – what workable solutions to try, what settings to check, and so on. Typically, you’ll obtain a response within less than half an hour, which implies that waiting around for hours or even for more than one day to get assistance is something out of the question. Our 60-minute reply guarantee is valid for any question that you may have – general, technical or billing.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you post a support ticket via your hosting Control Panel or send an email concerning your semi-dedicated server
, you will receive a response within maximum 60 minutes. You can touch base with us whenever you like with regards to general, technical or billing matters and because of the fact that we will be at your service 24 hours a day, 7 days a week, 365 days a year, you’ll always get help without any delay. Depending on the specific issue or question, we will supply you with more info, resolve the complication if it’s been caused by something that is within our reach or instruct you on what to do on your end if you need to configure a certain setting for a web-based application that we can’t access. You can just forget about waiting for an entire day for each and every answer. The fact is, in most cases we reply to emails and tickets within twenty-twenty five minutes max.