If your hosting company offers live chat support, you are able to speak to a representative live and learn helpful info or get an issue resolved in a timely manner. The basic advantage of using chat rather than calling to talk to a live person is that you need only a computer with Internet connection, therefore you won't pay any rates if you are in another country or state. What's more, it'll be simpler to copy and paste info for example domain names, usernames or error messages in other words details which are sometimes difficult to share with the other side on the phone. The live chat is also a much faster option to contact your hosting company's support crew in comparison to using a ticketing system. What's more, if some issue requires some more time to be resolved, you are able to do something else while you wait for assistance on the live chat, therefore you won't waste time - something that is impossible when you're on the phone.
Live Chat Support in Cloud Hosting
We supply a live chat assistance service for all Linux cloud hosting that we offer and we can support you with almost everything live. If you do not have an account with us yet, we'll be able to provide you with more information about the plans so as to help you to select the most appropriate package. If you are an existing customer, we are able to assist you with any general or billing matter plus with lots of common tech issues, for example an e-mail address setup in a desktop e-mail client. When you are unable to call us for some reason or you're in a country where we do not have a local phone number, our live chat is the best choice to contact us. Certainly, some issues require additional time to examine and test, which means that you will have to open a ticket to our technicians, still, we will save you time and assist you with various problems on the chat.
Live Chat Support in Semi-dedicated Hosting
We have live chat support that is available to all our future and active clients. If you are searching for a new hosting account, you can chat in real time to one of our representatives and obtain more information about our semi-dedicated packages so as to choose the best plan for your sites. In the event that you already have an account with us, we'll be able to assist you timely with billing, general and first-level techissues. Even though sometimes you will need to open a support ticket as there are issues that can't be resolved through a live chat, we will assist you with various basic tasks, for example setting up an e-mail account in an e-mail client or redirecting one domain to another. This way, you will receive prompt assistance and you'll save a lot of time.