If your hosting company offers live chat support, you are able to speak to a representative live and learn helpful info or get an issue resolved in a timely manner. The basic advantage of using chat rather than calling to talk to a live person is that you need only a computer with Internet connection, therefore you won't pay any rates if you are in another country or state. What's more, it'll be simpler to copy and paste info for example domain names, usernames or error messages in other words details which are sometimes difficult to share with the other side on the phone. The live chat is also a much faster option to contact your hosting company's support crew in comparison to using a ticketing system. What's more, if some issue requires some more time to be resolved, you are able to do something else while you wait for assistance on the live chat, therefore you won't waste time - something that is impossible when you're on the phone.