Integrated Ticketing System in Cloud Hosting
Our Linux cloud hosting come with an integrated trouble ticket system, which is an indivisible part of our in-house created Hepsia hosting Control Panel. In stark contrast to other comparable tools, Hepsia will enable you to manage everything related to the web hosting service itself in the very same place – payments, web files, emails, tickets, etc., avoiding the necessity to go through different admin consoles. In case you have any pre-sales or technical questions or any difficulties, you can send a ticket with several clicks of the mouse without ever signing out of your hosting Control Panel. During the process, you may select a category and our system will offer you a number of help articles, which will provide you with more information and which may help you resolve any specific issue even before you actually open a ticket. We guarantee a support ticket response time of maximum 60 minutes, even in case it is a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which is included with all our semi-dedicated packages, was developed with the idea that you should be able to manage everything connected to your semi-dedicated server account from one single place and the trouble tickets make no exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you’ve got a question or run into a complication, you can get in touch with our client care staff immediately without needing to sign in to some other interface. You can browse your website files or check various account settings while you submit a new ticket or read the answer to an older one. If you have heaps of tickets and you want to track down a particular one, you can take advantage of the smart search functionality, which is available in the Help section of the Control Panel. We guarantee that you’ll obtain a response in less than 1 hour regardless of the essence of your inquiry or problem.