There are a number of ways in which you can get in touch with the web hosting company whose services you’re using, but the one that you’ll invariably find no matter which company you pick is a trouble ticket system. It’s the least complicated correspondence medium for a number of reasons. In the event that no company representative is available at the moment and they are all occupied, a phone call may not be responded to, but a ticket will always hit home. Plus, you can copy ‘n’ paste extensive bits of information without the need to worry about typographical errors, and if a particular problem needs more time to be fixed or a number of replies have to be exchanged, all the information will be in the very same place, so either party can always see the comments supplied by the other one. The downside of using tickets to contact your hosting provider is that they are often separate from the hosting platform, which means that if you have to supply info or to follow guidelines, you will have to use no less than two different systems and this number can increase in case you would like to manage several domain names. On top of that, a lot of hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while waiting around for a reply.
Integrated Ticketing System in Cloud Hosting
Our Linux cloud hosting come with an integrated trouble ticket system, which is an indivisible part of our in-house created Hepsia hosting Control Panel. In stark contrast to other comparable tools, Hepsia will enable you to manage everything related to the web hosting service itself in the very same place – payments, web files, emails, tickets, etc., avoiding the necessity to go through different admin consoles. In case you have any pre-sales or technical questions or any difficulties, you can send a ticket with several clicks of the mouse without ever signing out of your hosting Control Panel. During the process, you may select a category and our system will offer you a number of help articles, which will provide you with more information and which may help you resolve any specific issue even before you actually open a ticket. We guarantee a support ticket response time of maximum 60 minutes, even in case it is a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which is included with all our semi-dedicated packages, was developed with the idea that you should be able to manage everything connected to your semi-dedicated server account from one single place and the trouble tickets make no exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you’ve got a question or run into a complication, you can get in touch with our client care staff immediately without needing to sign in to some other interface. You can browse your website files or check various account settings while you submit a new ticket or read the answer to an older one. If you have heaps of tickets and you want to track down a particular one, you can take advantage of the smart search functionality, which is available in the Help section of the Control Panel. We guarantee that you’ll obtain a response in less than 1 hour regardless of the essence of your inquiry or problem.