There are a number of ways in which you can get in touch with the web hosting company whose services you’re using, but the one that you’ll invariably find no matter which company you pick is a trouble ticket system. It’s the least complicated correspondence medium for a number of reasons. In the event that no company representative is available at the moment and they are all occupied, a phone call may not be responded to, but a ticket will always hit home. Plus, you can copy ‘n’ paste extensive bits of information without the need to worry about typographical errors, and if a particular problem needs more time to be fixed or a number of replies have to be exchanged, all the information will be in the very same place, so either party can always see the comments supplied by the other one. The downside of using tickets to contact your hosting provider is that they are often separate from the hosting platform, which means that if you have to supply info or to follow guidelines, you will have to use no less than two different systems and this number can increase in case you would like to manage several domain names. On top of that, a lot of hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while waiting around for a reply.