A lot of users who start using their very first hosting account, or change companies, often have enquiries concerning how specific operations are executed or come across complications when setting up various things, including e-mails, website settings, etc. That’s why, a lot of web hosts have prepared documentation with the most common questions and problems in order to help their customers obtain info quickly and easily. As a result, the tech support staff representatives can dedicate more time to real problems that given clients may be experiencing, because the solution for the smaller things will already be available on the Internet and customers can handle them without having to contact the support staff. Having comprehensive documentation is quite important, particularly for new users without any previous experience, since the hosting service entails a huge amount of features and many individuals can become bewildered about what action to take. A good knowledge base can both help you complete the things that you need and get to know how the web hosting service functions in general.
Extensive Online Documentation in Cloud Hosting
If you purchase a cloud hosting package through our company, you will be provided with access to our elaborate online documentation where you will see information about practically everything connected with our web hosting plans. The topics cover anything from how to create an email account on your feature phone, to how to do various things using an .htaccess config file. The articles themselves are written in a simple-to-comprehend fashion and include in-depth guides on how to execute a specific operation within your Hepsia Control Panel. You can also find info that is not related directly to Hepsia, for instance one that concerns online apps on your desktop computer. The full collection of articles will be located in the Help section of the Control Panel, but the ones that are applicable to a given Control Panel section can be accessed on the spot. Given the fact that we’ve encompassed as many topics as possible, you will be able to find out more or less everything connected with your hosting account.
Extensive Online Documentation in Semi-dedicated Hosting
Our semi-dedicated packages come with comprehensive online documentation where you will see info about all the features that our in-house created Hepsia Control Panel offers, along with solutions to different questions and predicaments that you may encounter. All setup manuals feature exhaustive instructions, so you will not need to worry about omitting something if you’re aiming to export a MySQL database, for example. The troubleshooting articles cover a number of tenable reasons for particular issues and the solution for each of them, so in case you’re not able to send emails although you have the correct SMTP server settings, for instance, you can swiftly discover what the reason for this may be and rectify the issue with a few clicks of the mouse in your mail client. As the Hepsia Control Panel offers quite a lot of features, you will be able to find relevant articles in every single section. In case you would like to look through all help articles, click on the Help link, which is located in the upper right-hand side of the page.