Being able to communicate with your cloud hosting supplier when you have any type of questions or encounter any problems is important and how fast they'll answer and take action can be crucial, especially if your web site is business-oriented, as more downtime can often mean losing prospective customers. The support solutions are, in addition an easy way to recognize actual providers from resellers. The latter in most cases answer only to e-mail messages or support tickets and you may need to wait for a day or maybe more so as to receive a response. If your trouble needs a couple of responses, you could end up losing days in order to get a simple problem fixed. Using a genuine and reliable website hosting company, you should be in a position to get in touch with the support team at any time and receive a timely reply whatever the problem or your question is - pre-sales, customer or tech one.
24/7 Customer Support in Cloud Hosting
Our Linux cloud hosting offer you 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring about our website hosting services well before you make an order or you're a current customer and you have any kind of question or some difficulty, you can contact us anytime, including weekends and holidays. We have numerous channels to get in touch with us - a couple of phone lines worldwide for your convenience and live chat support for pre-sales, billing and basic questions; email messages as well as support tickets for more technical matters or any matters that require additional time to investigate and fix. In contrast to many other web hosting providers, our trouble tickets feature a warranted max reply time of just one hour, so whatever your problem is, it will be resolved timely and you will not waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
You're able to try out our support services even before you purchase a semi-dedicated server account from our company as we have phone and online chat support for pre-sales, billing and general questions. Our agents can assist you to choose the perfect plan or offer you information about our servers, to check if the system requirements for your websites are met. When you are an existing customer, you will also be able to get in touch with us through electronic mail or through our ticketing system, which can be accessed through the Hepsia hosting Control Panel. We guarantee that every time you use these two ways of contact, you'll get a reply within a maximum of one hour and that’s 24/7, which includes weekends and official holidays. If you have used the website hosting services of other suppliers, even large ones, you can compare the reply time considering that it ordinarily takes an entire day for them to handle a ticket.
24/7 Customer Support in VPS Web Hosting
When using our VPS web hosting, you will never have to wait for more than an hour in order to get assistance for any kind of problem that you may have with the server or the software that comes pre-installed with it. We guarantee this short reply time for all of the support tickets which you open from your billing Control Panel or email messages that you send to our technical support team. We also have local phone numbers in several countries around the globe plus a live chat service where we'll assist you with billing, pre-sales and common questions. Customer and tech support is available 24/7/365 through the various means of communication, so whatever your question or problem is, there'll always be somebody to help you out in a timely manner. When you need help with third-party software, that you cannot deploy or which gives you problems, you will be able to take advantage of the Managed Services upgrade package that we supply for all our VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
If you obtain a dedicated server through us, you're able to get in touch with us at any time using a number of channels and the max time that you'll need to wait for a response is up to 1 hour, which means that you can forget about waiting an entire day. Our customer and technical support service is online 24/7 regardless of whether it's a weekend or a holiday and we can support you with anything relevant to the applications that are pre-installed on your server. To get in touch with us about a tech matter, you're able to open a trouble ticket from the Help section of your billing Control Panel or you can send us an email message. If you have any basic questions or you would like to know more about our solutions before you order, you may also use our live chat or you could call one of the local numbers that we have in several countries around the globe. If you need assistance with third-party software that you cannot deploy or run effectively, you're able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.