Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center Section

  • In the Online Control Panel you can find an in–depth Help Center section featuring tons of educational articles and commonly asked questions. They are answered by our support team of trained technicians. Simply fill in your question and our intelligent platform will return the most suitable answer.

  • Top quality support service

  • Instructional Video Clips

  • We have compiled a selection of instructional video tutorials that detailedly explain how you can troubleshoot a typical issue connected to your Linux cloud hosting account. You will find the educational videos in the Help Center section.

  • Intuitive help center

  • A Sixty–Minute Ticket Response Time Guarantee

  • We back up our semi–dedicated servers with a 24/7/365 technical support service and a 60–minute response time guarantee. Our skillful technical support engineers will be online 24–7 to answer your questions and to sort out any problem that you may come across. Simply submit a help request from the Help Center section and we’ll reply to you extremely quickly.