Client Support Channels
A Sixty–Minute Support Ticket Response Guarantee
We provide a sixty–minute response guarantee for any support ticket or email that you send to the client support team. We’ll rapidly respond to all the common questions and forward the case to our administrators if any additional assistance is needed. If you make use of the Optional Managed Services package, we’ll perform any of the included server management tasks at a time that has been discussed with you in advance.
A Top–Class Help Desk Support Service
Our help desk support team will be online for you 24x7 should you need assistance working with the Online Control Panel or with any of the apps that we have preinstalled on your behalf on the dedicated hosting server. Furthermore if you need help with the daily admin tasks on your dedicated web hosting server, you can take a glance at the Optional Managed Services package, that includes data backup hard disk storage space, weekly Operating System updates, installation and problem troubleshooting services, server monitoring and restarting procedures, etcetera.
An Intuitive Help Area
Every Linux dedicated servers hosting package is fitted out with our cost–free Online Control Panel, which offers a detailed knowledge base and a set of instructional video tutorials. Whenever you need help working with the Online Control Panel, just press the Videos or Help buttons in the top right corner.