A 99.9% Server Uptime
Our cloud hosting system is based on a secure, topflight hardware configuration and a significantly tweaked version of Linux. So, regardless of what your web site is, or how many website visitors you’ve got, or even in case there’s a DoS attack, our web hosting servers will remain up and running and your websites will stay visible online.
All our Linux cloud hosting plans include a 99.9% server uptime guarantee. And regardless of which datacenter you pick, our guarantee remains the same.
A 99.9% Network Uptime
Along with our cloud hosting system, we’ve also built our very own internal network in all our datacenters. Everything is based on high–end hardware elements supplied by Juniper. Plus, on every router, we have installed a firewall with an elaborate set of rules in order to sift out all suspicious requests.
Because of this, in all our data centers – in our datacenter in the US, in our datacenter in the UK, in our datacenter in FI, in our datacenter in East Europe as well as in our datacenter in AU, you will take advantage of a 99.9% network uptime guarantee. And this guarantee is valid with all hosting solutions in each and every datacenter.
A 30–Day Money–Back Guarantee
Even though we have done just about everything to lower all possible risks with our cloud hosting packages and although we provide topflight customer support, there are times when the customer is simply not happy with what we have to offer. Or he wants to upgrade to a more powerful hosting solution, such as a virtual private server or a dedicated hosting server.
Because of this, our company offers a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you are not completely satisfied, you will get a refund.
24/7 Technical Support
In case you operate a web hosting firm, your tech support engineers are of great importance. That is the reason why we have conscientiously handpicked a highly knowledgeable group of technicians, each with many years of practice behind his back. With their help, we offer 24x7 support with all our hosting plans.
And not just that, we offer a 1–hour response time guarantee. All tech support tickets are answered in less than 60 minutes and our average response time is just twenty minutes!